Responsible Gaming at cg66 —
Play Smart, Stay in Control
At cg66 we believe gaming should always be entertaining, never harmful. Our responsible gaming programme gives every player in Bangladesh the tools, knowledge, and support to maintain healthy play habits — from daily deposit limits to full self-exclusion, we are with you at every step.
Why Responsible Gaming Matters at cg66
Gaming is entertainment. cg66 is committed to ensuring that every player across Bangladesh — from Dhaka to Chittagong, from Sylhet to Cox's Bazar — enjoys our platform in a healthy, controlled, and informed way. The following principles guide every decision we make about player safety.
Strict 21+ Age Policy
cg66 enforces a minimum age requirement of 21 years for all players. Every account registration triggers an age verification check. We do not permit minors to access the platform under any circumstances, and accounts found to belong to under-age players are closed immediately with funds returned.
Player-Controlled Limits
We believe players should always remain in the driving seat. cg66 provides easy-to-use tools that let you set your own deposit limits, loss limits, session time caps, and wagering limits directly from your account settings — no waiting period required to activate them.
Reality Checks & Time Alerts
Long gaming sessions can affect your judgement without you realising it. cg66 sends periodic in-session reality-check notifications reminding you how long you have been playing and how much you have wagered since your last break, helping you stay grounded and in control.
Self-Exclusion Programme
If you feel you need a break from gambling, our self-exclusion tool allows you to close your account for a defined period — 1 month, 3 months, 6 months, 1 year, or permanently. During exclusion, all marketing communications are suspended and re-entry is strictly controlled.
Loss & Deposit Limits
Protect your bankroll with hard daily, weekly, or monthly deposit and loss caps. Once a limit is reached, no further deposits or bets are accepted until the period resets. Lowering a limit takes effect immediately; raising a limit requires a 7-day cooling-off period by design.
Dedicated Support Team
Our responsible gaming support team operates around the clock, 365 days a year. Whether you are looking for advice, need to activate a limit, or want to discuss self-exclusion options, reach us via live chat on the platform or by emailing [email protected] any time.
Four Tools Built to Keep You Safe
Every cg66 account comes with a built-in responsible gaming toolkit. These features are free, always available, and designed to give you real control over how, when, and how much you play.
Deposit Limits
Set a maximum amount you are allowed to deposit into your cg66 account each day, week, or month. This is the most effective first-line tool against overspending. Your limit applies across all payment methods — bKash, Nagad, Rocket, Upay, and bank transfers — combined. Once your cap is reached, the deposit option is temporarily locked until the period resets at midnight BST.
Time-Out & Cool-Off
Need a short break from the platform without a full self-exclusion? Our time-out feature lets you pause your account for a period of your choosing — 24 hours, 72 hours, 1 week, or up to 4 weeks. During a time-out your account is frozen: no deposits, no bets, and no promotional emails. The time-out cannot be cancelled early once activated, ensuring you get the breathing room you requested.
Self-Exclusion
Self-exclusion is a voluntary commitment to stop gambling on cg66 for an extended period. You may choose a defined exclusion period of 1 month, 3 months, 6 months, or 1 year — or opt for a permanent self-exclusion with no end date. During exclusion, your account is fully suspended, all bonus entitlements are forfeited, and cg66 will not contact you with any promotional material. Requests to lift a temporary exclusion are subject to a mandatory 7-day reflection period before reinstatement.
Reality Checks & Session Limits
Set a maximum session duration so that cg66 automatically reminds you to take a break after a set amount of continuous play time. You can configure reality-check pop-ups to appear every 30 minutes, 1 hour, or 2 hours during an active gaming session. Each notification shows your total session duration, total amount wagered, and net win or loss for that session — giving you a clear, honest picture of your current play activity before you choose to continue or step away.
Recognising Problem Gambling
Problem gambling can develop gradually. Many players do not recognise the signs until the issue has already had a significant impact on their finances, relationships, or mental wellbeing. The warning signs below are commonly associated with gambling-related harm. If you recognise three or more of these patterns in your own behaviour, we strongly encourage you to reach out to our responsible gaming team or to use our self-exclusion tool immediately.
How to Seek Help at cg66
If you believe gambling is becoming a problem for you or a person you care about, taking action early makes a significant difference. Follow these steps to access support through cg66's responsible gaming programme.
Acknowledge the concern
Recognising that gambling may be affecting your life is the most important first step. Review the warning signs listed above honestly and consider whether three or more apply to your current behaviour. Self-awareness is the foundation of recovery.
Use our immediate tools
Log in to your cg66 account and navigate to Account Settings → Responsible Gaming. From there you can instantly activate a time-out, lower your deposit limits, or initiate the self-exclusion process. These tools are available around the clock and take effect immediately upon confirmation.
Contact our responsible gaming team
Email our dedicated responsible gaming team at [email protected] or use the live chat feature on the cg66 platform. Our trained team members are available 24/7 in Bangladesh Standard Time (BST, UTC+6) and will respond with empathy, discretion, and practical guidance — not judgement.
Request account closure if needed
If you decide that stopping gambling entirely is the right choice, contact our support team at [email protected] to request permanent account closure. Any remaining balance will be returned to your registered payment method (bKash, Nagad, Rocket, or bank account) promptly. Permanently closed accounts cannot be reopened.
Seek professional support
cg66 encourages players who are experiencing serious gambling-related harm to seek professional counselling. Talking to a mental health professional, a trusted family member, or a community support group in Dhaka, Chittagong, Sylhet, or your local area can provide the deeper, sustained support that goes beyond what any gaming platform can offer.
We Are Here for You
Reach our responsible gaming specialists through any of the channels below. All enquiries are handled with complete confidentiality.
Keeping Gambling Away from Under-21s
cg66 enforces a strict minimum age of 21 years for all account holders. This requirement applies to all players regardless of location across Bangladesh. We use industry-standard age verification procedures at the point of registration and during KYC checks to confirm that every player meets this requirement before they can deposit or place bets on our platform.
If a player is found to be under the age of 21 at any point, their account is closed immediately, all bets placed are voided, and any deposited funds are returned to the original payment source. cg66 does not profit from under-age gambling and takes this obligation extremely seriously.
If you are a parent or guardian in Bangladesh and are concerned that a young person in your household may have accessed or attempted to access the cg66 platform, please contact us immediately at [email protected]. We will investigate promptly and take all necessary action.
Age Verification
Every new account is subject to mandatory age verification before deposits are enabled. Players must confirm they are 21 or older during registration.
KYC Document Checks
Players may be asked to submit a government-issued ID, such as a National Identity Card or passport, to confirm their age and identity before withdrawals are processed.
Parental Controls
We encourage parents and guardians to use internet filtering tools and parental control software to restrict access to online gambling sites on shared or family devices.
Zero Tolerance Policy
Accounts confirmed as belonging to under-age players are permanently closed with no possibility of reinstatement. We maintain a strict zero tolerance approach on this issue.
Tips for Safe, Enjoyable Gaming
Whether you are enjoying BPL cricket betting, spinning slots, or playing live casino games, these practical guidelines will help you keep gaming fun and firmly within healthy boundaries.
Set a Budget Before You Play
Decide in advance exactly how much you are comfortable spending. Only gamble with money that is genuinely disposable — never use funds earmarked for rent, food, bills, or savings.
Gamble for Fun, Not Profit
Treat every session as entertainment with a cost — not as an income source. The house always maintains a mathematical edge. Winning is enjoyable but should never be relied upon as a financial strategy.
Take Regular Breaks
Step away from the screen frequently. Set a timer if necessary. Fatigue and prolonged concentration reduce decision-making quality and increase the likelihood of impulsive, high-risk bets.
Never Chase Your Losses
Chasing losses is one of the most common and destructive patterns in problem gambling. Accept that losses are part of gaming. If you have hit your limit for the session, stop — do not attempt to recover it in the same session.
Do Not Gamble When Emotional
Avoid gaming when you are stressed, upset, tired, or under the influence of alcohol. Emotional states significantly impair rational decision-making and dramatically increase risk-taking behaviour.
Balance Gaming with Other Activities
Healthy gaming exists alongside a full life — family time, friendships, exercise, hobbies, and professional commitments. If gaming is displacing these activities, that is an important warning sign.
Talk to Someone You Trust
If gaming is causing stress or financial worry, talk to a trusted friend, family member, or colleague. Keeping gambling problems private tends to make them worse. Honest conversations are a powerful first step toward change.
Review Your Gaming History
cg66 provides a full transaction and betting history in your account dashboard. Reviewing your activity regularly helps you stay aware of your spending patterns and identify any trends that concern you before they escalate.
Enjoy the Platform — Always Within Your Limits
Now that you are familiar with the tools and resources available, explore everything cg66 has to offer — cricket betting during the BPL season, live casino tables, crash games, and more. All for players aged 21 and above, playing responsibly.
21+ only. Please gamble responsibly. If gambling is affecting your life, contact us at [email protected] or visit our FAQ for more information.